MANAGED VOICE
Clear communication is vital to business success, and Pulsarity ensures your voice systems are always aligned, responsive, and supported. Our Managed Voice services provide full lifecycle support for business-grade VoIP solutions, whether you're using a system hosted by Pulsarity or a third-party platform.
We offer two flexible service tiers to meet your business needs:
Hosted Voice (Fully Managed by Pulsarity)
Pulsarity delivers a powerful, multi-tenant cloud-hosted VoIP phone system, professionally managed from end-to-end. Our Hosted Voice service includes:
- User and device provisioning, including extensions, voicemails, and call routing.
- IVR and auto-attendant configuration.
- End-user training and reference documentation.
- Number porting and service activation coordination.
- Fax-to-email and email-to-fax capabilities.
- Routine updates, proactive monitoring, and performance tuning.
- Help Desk support for phone apps, softphones, and calling issues.
Non-Hosted Voice (Customer or Vendor-Owned Systems)
For organizations with an existing voice platform, whether on-premises or hosted by another provider, Pulsarity offers support for configuration, issue resolution, and vendor coordination. Our services include:
- System-level changes such as extension updates, call routing, voicemail setup.
- Coordination with third-party vendors or MSPs for escalation support.
- Assistance with phone provisioning and connectivity troubleshooting.
- Help Desk support for day-to-day user issues on supported platforms.